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- How do I purchase a site?
You can purchase a site when you are setting up the
free trial site. Just go ahead and activate the site right away. If you
have already built your trial site, you can also activate your account through
your site editor. If you prefer, you can contact us at
Service@ChurchSquare.com or by
calling 1-800-883-1773, 8 am to 6 pm Monday through Friday. Back to top
- How do I pay for a site?
We have several payment options but our preferred payment option is a credit or debit card on the site. This is the only automatic payment method and is less error prone, especially if you change your site plan. We also offer:
- Pay by yearly statement and check - direct statement customers can pay 12
months in advance. Customers wishing to pay 12 months in advance receive a 5%
discount. Yearly pre-payment is not refundable.
- Pay by quarterly statement and check - You will recieve an invoice about 30 days in advance of the due date. You can still cancel and any paid months after the month of cancellation will be refunded.
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- I do not have the time to get started? Can you help?
Our sites are completely self-service and we would like to encourage you to build the site yourself. We think that is the best way for you to learn how easy and simple it is to setup and maintain a ChurchSquare website. The interface is simple and straightforward and there is plenty of on-line help.About 20% of our customers ask us to help them get a quick start and then they maintain the site after it is up. Many find this an effective way to get a profession site up and running very quickly and economically. We have pre-designed layouts that are a quick and cost-effective way to get started. We can also build you a complete custom site or you we can give you an estimate to suit your particular needs. Back to top
- How many ministries can I have for a multi-ministry plan?
Unlimited. Sub-sites must be connected to the main site's church or ministry (under the same 501c3), they cannot be separate churches or ministries. You can create as many sub-ministry sites in your plan as you need but there are several cautions. First, the more sites you create the harder it will be for you to police and manage your site. We recommend that you start with a few sub-sites and choose the primary ministries of the church. We also recommend that you have a committed person to create and manage the site, someone with good administrative and scheduling skills. Second, remember that the only limitation is the size of the site for the plan you have purchased. The cumulative space used by all your sites cannot exceed your site plan limit. Back to top
- How often can I update my site?
We encourage you to update your site frequently. With fresh external content, users adding profiles, interactive message boards and multi-ministry sites, we expect the site to be updated several times a day.Your site is automatically updated several times a day with fresh external content through RSS feeds, but let's face it, most of your members are there to see what is happening in the church. We recommend that you update your site a minimum of once a week to keep the content fresh. Better yet, come up with a schedule that coincides with your church activities and update your site in several different areas several times a week. For example, say you finalize your weekly Sunday bulletin by Friday noon. Post those on the website right away. Can you get your sermon audio ready for upload to the site by Sunday afternoon? Maybe your members would like to listen to it again to let it sink in after the football game is over! Perhaps you freeze your newsletter on the 15th of the month; develop a schedule to post new articles then. Your users will learn to check the site for the new content when it is posted and will appreciate being kept up to date. Back to top
- Do you have outreach and evangelism tools?
We have canned content to present the basic Gospel message on your site (from the Billy Graham Evangelistic Association). You can also use our interactive tools like chat, message boards, feedback forms and e-newsletters.Church Chat Live is an add-on product that allows you to interact directly with people visiting your site. Visitors can initiate a dialog or you can pop-up a window and welcome them to the site and ask if they have questions. Church Chat can help you bring the Gospel message, help site visitors understand your church or ministry in greater detail, and even act as a semi-anonymous communication tool between you and church members. Back to top
- Do I have to have a Domain Name for my site?
No but we strongly recommend it. If you want sub-sites or e-mail you must have your own domain name. Back to top
- Where do I get a Domain Name?
While you are in the site editor you can get a URL or point your existing Domain to us. From the ADMIN page click on the register a domain name from the bottom of the left column.
We suggest you select a URL with the suffix '.org'. The '.org' suffix is the one designated for non-profit organizations as '.com' is designed for companies.
You may find that many URLs are already taken. Try to keep it as short as possible. Often it can help to use a combination of the name and initials. Many churches also tie their URL to the location, such http://www.churchnametown.org/. Back to top
- Will our site appear in search engines?
ChurchSquare includes site submission services with your site. Edit your site
and click on the site Settings button at the top of a page. Then click on Search
Engines. We explain the procedures for optimizing your site and submitting it to
search engines. Here are some further suggestions.
- Carefully fill in your description and keywords on your settings page
(edit the site and click the settings button). Make sure your description is
30 words or less and that it is a description, not a mission statement. You do
not have to repeat the title (Church or Ministry name). If you are a local
ministry include the city and state. Include important keywords in the
description like "Christian church in northwest Houston, Texas." Put your most
important keywords first in the keyword box.
- Search engines like Google claim they do not look at the meta-tags. That
re-emphasizes the importance of putting key word content onto your site
including keywords in the Page Title. It is our experience that using Google
site map or analytics has very little effect on search engine listing.
- Make sure your site title is filled in and includes your city and state if
you are a local ministry - click on title/footer link in the site settings.
- Follow all the directions in submitting the site to the search engines
(from the Search Engine Submission button on the Admin page).
- Submit your site in Yahoo! It is free. The 'suggest a site' is at the
bottom of most pages.
- Submit your site to the Open Directory Project. Go to
www.DMOZ.com and click on the suggest URL.
It is free as well. The appears to be less ability to respond to requests but
try submitting your request anyway.
- If you have a marketing budget you can try pay-per-click (ppc) Internet
marketing. If someone searches for your category - you can pay to have your
URL as a sponsored link. The first tier PPC engines are www.Overture.com and Adwords.Google.com
- they are also the most expensive. Start small and evaluate whether the
budget is well spent.
- Make sure you are listed on local directories, the Chamber of Commerce
site as well as denominational sites. You again might consider part of your
marketing budget to pay up to say $100/year for listing on some of the local
directories. Your marketing statistics (under site traffic from the ADMIN
page) should show if you are getting referrals from these sites.
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- What external content is available on the site?
ChurchSquare offers an RSS feed component. There are literally thousands of RSS feeds available at no cost and many excellent sources of Christian news. Please CLICK HERE to learn how to add RSS feeds to your site Back to top
- Are there limitations on the number of calendars or message boards, etc.?
As long as you have signed up for the Interactive Plan or more, you can create as many interactive pages as you wish. Back to top
- What if I want to create a page but publish it later?
You can work in your site editor with new pages as much as you want without affecting the site. Set the menu as a 'not in menu' page or click the under construction option. The page is there but no one can see it until you link it into your menu or navigational structure. When you are ready go to the page list and click on propterties for the page and place it in the menu structure or unclick the under construction option. Your page will then be viewable from the web. Back to top
- Do you have training available?
We have found that the best way to learn the interface is just to begin using it. We have content sensitive online help that can help if you get stuck. Also on the help page is a link to online tutorials. These are animated movies that will give you a good overview of how to use the tools. There are also TIPS on our main website that help you with special issues like uploading sermons. Back to top
- Are site statistics available?
All of our sites come with some level of traffic statistics. The Basic Plan gives you statistics on traffic and page views for the month. All other plans give information on referrers and search engines and store statistics for multiple months.Also available for an additional fee is RapidInsite which is a comprehensive site statistics package. RapidInsite is designed to help you understand your traffic, the effectiveness of your site marketing and the effectiveness of your overall site design. Back to top

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